Frequently Asked Questions (FAQs)
Find your question in the list and click on it to go to the answer.
I clocked in at one time, but the system recorded another. What happened?
I received an e-mail that my timesheet is in my Action List. What does this mean and how do I keep from getting this e-mail?
What Operating System and web browser should I use to access TIME?
If an employee does not have an IU computing account, how can they establish one?
One of my employees cannot log in. How can I fix that?
How do I configure a card reader for a kiosk?
How do I contact Security Accounts?
Why are certain employees not showing up in TIME?
Why can't an employee clock-in using the "CAS login" at a kiosk?
The kiosk is not working. What should I do?
When I open a timesheet I get a warning stating there are overlapping time blocks. What are these, why do they occur, and how do I resolve it?
When I open a timesheet there are invalid time blocks. What are these?
One of my employees accidentally clocked into my work area while working in another work area (or department). What should I do?
I am getting a lot of email messages from the system that I don't want to receive. Can you take me off the list?
Can I approve timesheets from home?
The time in the system is fast (slow). Am I going to be short (over) paid?
There are several blocks on an employee's timesheet that span a whole day. Where did these come from?
I clocked in at one time, but the system recorded another. What happened?
Clock action times, with the exceptions of breaks, are rounded to the nearest tenth of an hour. This means that clock actions will be recorded as occuring at the nearest six minute interval (12:00, 12:06, 12:12, 12:18, etc.) This is Time Rounding which you can see in the chart below:
| ROUNDED TIME |
ACTUAL CLOCK IN TIME |
| :00 |
:57, :58, :59, :00, :01, :02 |
| :06 |
:03, :04, :05, :06, :07, :08 |
| :12 |
:09, :10, :11, :12, :13, :14 |
| :18 |
:15, :16, :17, :18, :19, :20 |
| :24 |
:21, :22, :23, :24, :25, :26 |
| :30 |
:27, :28, :29, :30, :31, :32 |
| :36 |
:33, :34, :35, :36, :37, :38 |
| :42 |
:39, :40, :41, :42, :43, :44 |
| :48 |
:45, :46, :47, :48, :49, :50 |
| :54 |
:51, :52, :53, :54, :55, :56 |
EXAMPLES:
The computer display is 12:03 and then you clock out. Your clock out time will be 12:06.
If the computer displays 12:28 and then you clock in, your clock in time will be 12:30.
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I received an e-mail that my timesheet is in my Action List. What does this mean and how do I keep from getting this e-mail?
A timesheet is a OneStart Workflow document initiated on behalf of the employee and saved. TIME gives Employees, Supervisors and Payroll Processors other ways to get to their timesheets, but all saved timesheets also reside in the Employee's Action List. As a default, OneStart Workflow sends an e-mail letting users know when a document has reached their Action List, in case some critical action is required.
If you like knowing when a new timesheet is available, you can continue to get this e-mail but if you'd prefer not to you can change your Action List preferences and you won't receive any in the future.
To change this preference:
- Go to https://onestart.iu.edu
- Click the large "Login" button on the main OneStart page, enter your username and password and click "Login."
- Click the "Action List" link in the upper-left hand corner.
- Click the "Preferences" link to the right of the Workflow menu.
- Set the "E-mail Notification" preference to "None"
- Scroll to the bottom of the window and click "Save."
What Operating System and web browser should I use to access TIME?
This information is available on our System Specifications page.
If an employee does not have an IU computing account, how can they establish one?
Employees logging into TIME with a username and password or using the Central Authentication Service login at a kiosk will need to have an active computing account. Information about how to establish a computing account is available here.
One of my employees cannot log in. How can I fix that?
There could be many reasons why the employee cannot log in. A good first step is to check with the Departmental Payroll Processor to ensure that the employee has a valid TIME assignment. If the problem persists, submit a problem report by clicking the "Feedback" link from the TIME page in OneStart, or consult the proper contact on the Customer Support page.
How do I configure a card reader for a kiosk?
Instructions for configuring a card reader can be found here.
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How do I contact Security Accounts?
Email them at secaccts@indiana.edu or call them at (812) 855-6789.
Why are certain employees not showing up in TIME?
Employees are loaded into TIME from the Human Resources Management System once they have an active TIME assignment. TIME assignments can be created when an employee is hired or after an employee is hired using the Maintain TIME Assignments E-Doc.
Why can't an employee clock-in using the "CAS login" at a kiosk?
The employee will need an IU computing account. If they do not have an account they can establish one. Information about how to establish a computing account is available here. Be sure that they are using what they believe is their correct username and password. If problems persist, please have the employee click the "Feedback" link and submit a problem report for further investigation.
The kiosk is not working. What should I do?
Take each of the following steps in order until the problem is resolved:
- Press F5 (refreshes web page)
- Press ALT-F4 (shuts down and restarts the browser)
- Press CTRL-ALT-DEL (reboots the kiosk)
- Shutdown and Restart the kiosk
- Notify department technical support
When I open a timesheet I get a warning stating there are overlapping time blocks. What are these, why do they occur, and how do I resolve it?
Conflicting time blocks are one or more time blocks which overlap one-another. For example, a time block conflict would occur when an employee has one block from 8AM-11AM and another block from 10AM-2:30PM on the same day. These conflicts often occur when a supervisor manually enters a time block on a timesheet while the employee is clocked in during that time. To resolve the conflict delete or adjust the incorrect block(s). Timesheets with conflicting time blocks will not be paid through TIME.
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When I open a timesheet there are invalid time blocks. What are these?
Due to the effective dating of E-docs used to make TIME assignments it is possible for employees to record hours for an assignment which is then retroactively deleted. Once the assignment is deleted all time blocks occurring after the effective date of the deletion will become invalid. The hours on these blocks should be associated with a different assignment, or they will not be paid through TIME.
One of my employees accidentally clocked into my work area while working in another work area (or department). What should I do?
You should notify the other work area's supervisor, or department's payroll clerk to have them add the hours to the correct work area and you can delete the time from your work area.
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I am getting a lot of email messages from the system that I don't want to receive. Can you take me off the list?
On the TIME page in OneStart, in the Preferences channel, you can elect to turn off certain notifications provided by the system. You can also choose to filter them through your email if you still want them, but don't want them cluttering your inbox.
Can I approve timesheets from home?
If your home computer meets the system specifications and you have your safeword card (for Payroll Processors only) you can login from home and perform any of the activities in the system you would from your office.
The time in the system is fast (slow). Am I going to be short (over) paid?
The time the system uses is the system time on the TIME server, which is synchronized with the Navy's atomic time-clock. No changes to hours worked will be made due to disagreements over the system's time.
There are several blocks on an employee's timesheet that span a whole day. Where did these come from?
When an employee forgets to clock out and doesn't clock out for several days, when they come in for their next shift they will need to clock out of their previous shift before clocking-in for their next. This will create time blocks which span from the time they clocked in for their previous shift to when the clocked in for their next. If these are several days apart several 24 hour blocks will be created. The end-time for the previous shift should be added and these blocks deleted.
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