Why aren't TP documents routing to the person I set up in my organization's review hierarchy?
|
The first thing you should do as a TP user is make sure the hierarchy you established
is indeed active. You can do this by taking the following steps:
- Log into TP and select Inquiries from the menu bar, then select Reference Tables.
- Scroll down the list until you find "Review Hierarchy" then double-click on
that line to open it. You will then be presented with a search window.
- Fill in the appropriate chart code and organization code, and click on the search
button. The complete review hierarchy established for that organization will then be
presented in the search results section of the search window.
Look in the far right column to ensure that the document type in question is marked
active (y = active; n = inactive). If it is inactive, or doesn't appear here at all, you
will need to process a new Review Hierarchy document to establish it in the system. If the
hierarchy in question appears with an active status (y), please contact the FMS Support Form for further assistance.
PLEASE NOTE: Remember that the new Review Hierarchy will not become active until
the Review Hierarchy document you created has received all of the necessary approvals.
Document Information:
Filename: kb-078
Date: 06/30/2009
User: pjtaylor
|
